Course Layout
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1
#1: Welcome to Dan's Pet Care!
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We're happy to have you!
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Company overview
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QUIZ: Company Overview
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Services we offer
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QUIZ: Services we offer
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Hours of operation
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QUIZ: Hours of operation
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Service area
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QUIZ: Service area
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2
#2: Schedule
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Weekly availability
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QUIZ: Weekly availability
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Will my schedule change?
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QUIZ: Will my schedule change?
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Weekends & holidays
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QUIZ: Weekends & holidays
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Swapping visits
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QUIZ: Swapping visits
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Time off
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QUIZ: Time off
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Breaks
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QUIZ: Breaks
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3
#3: Apps & Software
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Logging your visits
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QUIZ: Logging your visits
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Discord (part 1)
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QUIZ: Discord (part 1)
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Post-visit comment
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QUIZ: Post-visit comment
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4
#4: Communication
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Contact management
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QUIZ: Contact Management
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Things to be aware of
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QUIZ: Things to be aware of
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Daily responsibilities
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QUIZ: Daily responsibilities
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Discord (part 2)
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QUIZ: Discord (part 2)
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5
#5: In the field (part 1)
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Proper lengths for visits
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QUIZ: Proper lengths for visits
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How to complete a visit
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QUIZ: How to complete a visit
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Conduct in clients homes
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QUIZ: Conduct in clients homes
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Field training
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QUIZ: Field training
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Leashes & Harnesses
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Transportation
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QUIZ: Transportation
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Lockboxes
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6
#5.1: In the field (part 2)
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Equipment
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QUIZ: Equipment
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Using your own toys or treats
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QUIZ: Using your own toys or treats
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Poop disposal
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QUIZ: Poop disposal
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Cat visits
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QUIZ: Cat Visits
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Cat body language
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Litter box
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Litter Genie Demo
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QUIZ: Litter box
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Nutrition & hydration
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QUIZ: Nutrition & hydration
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Smokers
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QUIZ: Smokers
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7
#6: Pay
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Pay breakdown
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QUIZ: Pay breakdown
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Payroll
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QUIZ: Payroll
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Overtime
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QUIZ: Overtime
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Tips $$$$
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QUIZ: Tips $$$$
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Referral rewards
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QUIZ: Referral rewards
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Car wrap advertisement team
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8
#7: Safety
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Safety overview
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QUIZ: Safety overview
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Bubble policy
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QUIZ: Bubble policy
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Cellphone use
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QUIZ: Cellphone use
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Dog security
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QUIZ: Dog security
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Dog walking safety
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QUIZ: Dog walking safety
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9
#8: Dealing with all types of dogs
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Nervousness & "aggression"
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QUIZ: Nervousness & "aggression"
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Body language
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How to approach a dog
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QUIZ: Body language and approach
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Types of aggression
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QUIZ: Types of aggression
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10
#9: Situations
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Oh no! You forgot poop bags!
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QUIZ: Oh no! You forgot poop bags!
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Crate or no crate?
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QUIZ: Crate or no crate?
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Handwritten note from client
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QUIZ: Handwritten notes from clients
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Incorrect notes on the app
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QUIZ: Incorrect notes in the app
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Feeding or medication confusion
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QUIZ: Feeding or medication confusion
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Oh no! Your phone died!
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QUIZ: Oh no! Your phone died!
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11
#10: Human interactions
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Client meetings
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QUIZ: Client meetings
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A client is home during your visit
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A client is home before the visit ends
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QUIZ: A client is home during your visit or before the visit ends
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A client trying to schedule through you
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QUIZ: A client trying to schedule through you
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How to deal with cranky people in the neighborhood
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QUIZ: How to deal with cranky people in the neighborhood
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12
#11: Congratulations!
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Congratulations! You did it!
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BLOOPERS
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