Course Layout

  • 1

    #1: Welcome to Dan's Pet Care!

    • We're happy to have you!

    • Company overview

    • QUIZ: Company Overview

    • Services we offer

    • QUIZ: Services we offer

    • Hours of operation

    • QUIZ: Hours of operation

    • Service area

    • QUIZ: Service area
  • 2

    #2: Schedule

    • Weekly availability

    • QUIZ: Weekly availability

    • Will my schedule change?

    • QUIZ: Will my schedule change?

    • Weekends & holidays

    • QUIZ: Weekends & holidays

    • Swapping visits

    • QUIZ: Swapping visits

    • Time off

    • QUIZ: Time off

    • Breaks

    • QUIZ: Breaks
  • 3

    #3: Apps & Software

    • Logging your visits

    • QUIZ: Logging your visits

    • Discord (part 1)

    • QUIZ: Discord (part 1)

    • Post-visit comment

    • QUIZ: Post-visit comment
  • 4

    #4: Communication

    • Contact management

    • QUIZ: Contact Management

    • Things to be aware of

    • QUIZ: Things to be aware of

    • Daily responsibilities

    • QUIZ: Daily responsibilities

    • Discord (part 2)

    • QUIZ: Discord (part 2)
  • 5

    #5: In the field (part 1)

    • Proper lengths for visits

    • QUIZ: Proper lengths for visits

    • How to complete a visit

    • QUIZ: How to complete a visit

    • Conduct in clients homes

    • QUIZ: Conduct in clients homes

    • Field training

    • QUIZ: Field training

    • Leashes & Harnesses

    • Transportation

    • QUIZ: Transportation

    • Lockboxes
  • 6

    #5.1: In the field (part 2)

    • Equipment

    • QUIZ: Equipment

    • Using your own toys or treats

    • QUIZ: Using your own toys or treats

    • Poop disposal

    • QUIZ: Poop disposal

    • Cat visits

    • QUIZ: Cat Visits

    • Cat body language

    • Litter box

    • Litter Genie Demo

    • QUIZ: Litter box

    • Nutrition & hydration

    • QUIZ: Nutrition & hydration

    • Smokers

    • QUIZ: Smokers
  • 7

    #6: Pay

    • Pay breakdown

    • QUIZ: Pay breakdown

    • Payroll

    • QUIZ: Payroll

    • Overtime

    • QUIZ: Overtime

    • Tips $$$$

    • QUIZ: Tips $$$$

    • Referral rewards

    • QUIZ: Referral rewards

    • Car wrap advertisement team
  • 8

    #7: Safety

    • Safety overview

    • QUIZ: Safety overview

    • Bubble policy

    • QUIZ: Bubble policy

    • Cellphone use

    • QUIZ: Cellphone use

    • Dog security

    • QUIZ: Dog security

    • Dog walking safety

    • QUIZ: Dog walking safety
  • 9

    #8: Dealing with all types of dogs

    • Nervousness & "aggression"

    • QUIZ: Nervousness & "aggression"

    • Body language

    • How to approach a dog

    • QUIZ: Body language and approach

    • Types of aggression

    • QUIZ: Types of aggression
  • 10

    #9: Situations

    • Oh no! You forgot poop bags!

    • QUIZ: Oh no! You forgot poop bags!

    • Crate or no crate?

    • QUIZ: Crate or no crate?

    • Handwritten note from client

    • QUIZ: Handwritten notes from clients

    • Incorrect notes on the app

    • QUIZ: Incorrect notes in the app

    • Feeding or medication confusion

    • QUIZ: Feeding or medication confusion

    • Oh no! Your phone died!

    • QUIZ: Oh no! Your phone died!
  • 11

    #10: Human interactions

    • Client meetings

    • QUIZ: Client meetings

    • A client is home during your visit

    • A client is home before the visit ends

    • QUIZ: A client is home during your visit or before the visit ends

    • A client trying to schedule through you

    • QUIZ: A client trying to schedule through you

    • How to deal with cranky people in the neighborhood

    • QUIZ: How to deal with cranky people in the neighborhood
  • 12

    #11: Congratulations!

    • Congratulations! You did it!

    • BLOOPERS