Course Layout

  • 1

    Intro to Systems & Communications

    • Introduction to Systems

    • Dan's Pet Care Terminology

    • DPC Terminology Quiz

    • Time To Pet

    • Zendesk Sell

    • Zendesk Support

    • Ring Central

    • Communication Quiz

    • Asana

    • Google Drive

    • Fireflies

    • Calendly

    • Discord

    • Internal and Staff Communications

    • Communications Triage

    • Detailed Communications Triage

    • Communications Best Practices

    • Communications Quiz

    • 15. Services & Pricing

    • Services & Pricing Quiz
  • 2

    Policies, Communication & More

    • 1. Policies & Protocols

    • Policies and Protocols

    • 2. Communications Policy

    • 3. Client policies

    • Client Policies Quiz

    • 4. Department Breakdown

    • Department Breakdown Quiz

    • 5. Lockbox - Door Issues

    • 6. Harness Issues - House Issues

    • 7. Staff support

    • Staff Support Quiz

    • 8. Chain of command

    • Chain of Command Quiz

    • 9. Rapport w staff

    • 10. Client Communication

    • Client Communication Quiz

    • 11. Scheduling

    • Scheduling Quiz
  • 3

    Staff Issues

    • Weather Advisory

    • Driving Conditions

    • Staff Uncomfortable with Client and Vice Versa

    • Dogs Crossing the Rainbow Bridge

    • Weather and Misc Quiz

    • Staff Health Issues

    • When to Call Emergency Contacts

    • Staff Under the Influence

    • Staff Health Quiz

    • Employee Callouts

    • Employee Callout Quiz

    • Aggressive Dogs

    • Dogs Off Leash

    • Dog Bites

    • Dog Behavior Emergency Quiz

    • Worldwide Pandemic

    • Pandemic Quiz
  • 4

    HR

    • 1. Hiring the Best

    • Hiring Quiz

    • 2. Giving Feedback

    • 3. Coaching for Results

    • Giving Feedback & Coaching Quiz

    • 4. Mental Health - Upset Employee

    • 5. Termination

    • Termination Quiz
  • 5

    Time To Pet

    • 1. Time to Pet overview

    • 2. Add - Remove Staff

    • 3. Add clients

    • 5. Understanding Communication in Time to Pet

    • 6. Understanding Appointment Scheduling and Editing Process

    • 7. Recurring Appointments

    • 8. Scheduling Appointments

    • 9. Exploring Services, Pricing, and Reports in Time to Pet

    • 10. Understanding Billing and Invoices in Time to Pet
  • 6

    Google Drive

    • 1. Google Drive Overview

    • 2. Exploring Google Drive Managing Folders

    • 3. Forms and Incident Reports
  • 7

    Zendesk

    • 1. Zendesk Overview
  • 8

    Asana

    • 1. Asana overview